Effective Date: 17 January 2025
H&L Training Limited ("we," "us," or "our") and its associated brands, including Beyond Your Practice Room, GoPro, Courselab, and Crackit Digital Agency, are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you use our website, services, or interact with us.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: hello@beyondyourpracticeroom.com
Address: Orchard House, 33 Colchester Road, Great Tottenham, Maldon, Essex, CM9 8DG
1. Information We Collect
We may collect and process the following categories of personal data:
1.1 Information You Provide Directly:
- Name, job title, and contact details (email address, phone number, postal address).
- Payment information (e.g., billing address and payment method).
- Business details (e.g., practice name, professional qualifications).
- Information shared via forms, surveys, or consultations.
1.2 Information We Collect Automatically:
- IP address, browser type, and usage data from visits to our website.
- Device information and location data (where consent is provided).
1.3 Sensitive Personal Data:
We may collect sensitive personal data (e.g., professional health credentials) as part of our services. This data will be processed only when necessary and with explicit consent.
2. How We Use Your Data
We use your data for the following purposes:
- To provide, personalise, and improve our services.
- To process transactions and send invoices or receipts.
- To respond to enquiries and provide customer support.
- For marketing purposes (e.g., newsletters, special offers), with your consent.
- To comply with legal obligations or respond to regulatory requirements.
3. Legal Basis for Processing Data
Under UK GDPR, our lawful bases for processing your personal data include:
- Consent: When you have given clear consent for us to process your data.
- Contractual Necessity: To fulfil a contract with you or take steps at your request before entering a contract.
- Legitimate Interests: For business operations such as improving our services, provided this does not override your rights.
- Legal Obligation: To comply with applicable laws and regulations.
4. Sharing Your Data
We may share your personal data with:
- Third-Party Service Providers: For payment processing, hosting, analytics, and email marketing.
- Legal and Regulatory Authorities: When required to comply with legal obligations.
- Business Partners: With your consent, for co-marketing or collaborative ventures.
We ensure all third parties comply with data protection laws and handle your data securely.
5. International Data Transfers
Your personal data may be transferred and processed outside the UK. Where such transfers occur, we ensure adequate protection is in place, such as:
- Binding corporate rules or standard contractual clauses approved by the UK.
6. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations. You may request deletion of your data at any time, subject to legal exceptions.
7. Security Measures
We implement robust technical and organisational measures to protect your personal data, including:
- Encryption of sensitive information.
- Regular security audits and staff training.
- Secure data storage and restricted access.
However, no transmission over the internet is completely secure. We encourage you to take precautions to protect your personal data.
8. Your Rights
Under the UK GDPR, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data.
- Right to Restrict Processing: Limit the processing of your data under certain conditions.
- Right to Data Portability: Obtain a copy of your data in a machine-readable format.
- Right to Object: Object to the processing of your data for specific purposes.
- Right to Withdraw Consent: Withdraw consent for processing at any time.
- Right to Complain: Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated.
Contact the ICO at www.ico.org.uk.
9. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyse site traffic. You can manage cookie preferences through your browser settings. For more details, refer to our Cookie Policy.
10. Marketing Communications
We may send you marketing communications if you have opted in. You can unsubscribe at any time by clicking the "unsubscribe" link in emails or contacting us directly.
11. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website, and where appropriate, notified via email.
13. Contact Us
If you have questions or wish to exercise your rights, contact us at:
Email: hello@beyondyourpracticeroom.com
Address: Orchard House, 33 Colchester Road, Great Tottenham, Maldon, Essex, CM9 8DG
